Wig Buyer FAQ

Before you buy, here are the essentials from our Refund policy.

Which items are final sale?

All sale items are final sale and cannot be returned or exchanged. This applies to sale wigs and other sale products.

What makes wigs and human-hair products ineligible for return?

We cannot accept returns on wigs or human-hair products that have been worn, washed, altered, tampered with, or removed from their original packaging.

Can I exchange an unworn wig or a non-wig item?

Our policy offers exchanges on eligible wig and non-wig products that have not been worn, washed, altered, tampered with, or removed from their original packaging. Items must remain in original condition and include all packaging. Being unworn alone does not meet every condition, and sale items remain excluded.

When must I request an exchange?

Contact us within 5 days of receiving your order to start an exchange request. If you receive the wrong item or a defective product, reach out right away.

Can I get a refund instead?

Our Refund policy describes exchanges for eligible products; it does not promise a general refund option. Please contact us about your order before assuming a refund is available.

How do I request help, and what should I include?

Email labelcheveux@gmail.com or text (646) 494-4972. To help us understand your request, please include your order number, the name and email used for the order, the item, date received, and a brief explanation. Clear photos of the item, its packaging, and any visible issue are helpful. Do not remove the item from its original packaging just to take photos. These details help explain your request and do not change eligibility.

How long does processing take?

Wig orders require 4 weeks for processing and cannot be expedited. For other orders, our Shipping policy lists 2–14 business days after order confirmation and cleared payment, excluding weekends and holidays. Check the product description for product-specific estimates. Shipping follows processing; delivery typically takes 2–7 business days depending on location. Our Refund policy does not specify a response or exchange-processing timeframe.

Read our full Refund policy and Shipping policy for details. This FAQ summarizes those policies and does not add refund or exchange promises.